Privacy Policy

Einfach Soluções ("Einfach", "we" or "our"), headquartered at Av. Inácio Cunha Leme, 37, Sala 04, São Paulo - SP, CEP 04784-145, is committed to protecting the personal data of its clients, partners, employees and visitors, in compliance with the Brazilian General Data Protection Law (LGPD - Law No. 13.709/2018).

This Policy describes how we collect, use, store and protect your personal data, and what your rights are as a data subject.

1. Data Collected

We collect the following types of personal data:

• Identification data: full name, CPF/CNPJ, position and company;
• Contact data: email, phone, WhatsApp and address;
• Browsing data: IP address, device type, pages accessed, time spent and cookies;
• Financial data: information necessary to provide the Financial BPO and BPO 360° services (shared by the client themselves);
• Résumé data: when sent to the talent pool, including education, professional experience and documents.

2. Purpose of Processing

Personal data is collected for the following purposes:

• Provision of the contracted services (Financial BPO, BPO 360°, Turnaround and others);
• Sending proposals, quotes and responses to contact requests;
• Operational communications and reports to clients;
• Review of applications to the talent pool;
• Compliance with legal and regulatory obligations;
• Continuous improvement of our services and website;
• Marketing communications, where there is express consent.

3. Legal Basis

The processing of personal data by Einfach is carried out on the following legal bases provided for in the LGPD:

• Performance of a contract: to provide the contracted services;
• Compliance with a legal obligation: to meet tax, labor and regulatory requirements;
• Legitimate interest: for operational communications and improving the services;
• Consent: for marketing communications and the use of non-essential cookies.

4. Data Sharing

Einfach does not sell personal data to third parties. Sharing occurs only in the following situations:

• With technology partners that assist us in the operation (ERP, BI platforms, cloud storage), always under confidentiality and data-protection agreements;
• With public authorities, upon legal obligation or court order;
• With accountants, lawyers and other service providers strictly necessary for the performance of the contracts.

5. Storage and Security

Data is stored on servers with encryption, access control and continuous monitoring. We apply appropriate technical and organizational measures to protect data against unauthorized access, loss, destruction or disclosure.

Data is retained for as long as necessary for the described purposes or for the period required by applicable law (e.g., tax records for 5 years; accounting records for 10 years).

6. Data Subject Rights

Under the LGPD, you have the following rights regarding your personal data:

• Confirmation that processing exists;
• Access to the data;
• Correction of incomplete, inaccurate or outdated data;
• Anonymization, blocking or deletion of unnecessary data;
• Data portability;
• Deletion of data processed with consent;
• Withdrawal of consent at any time;
• Objection to processing based on legitimate interest.

To exercise your rights, contact us by email: contato@einfachsolucoes.com.br.

7. Cookies

We use essential cookies for the operation of the site and analytics cookies to understand how our visitors browse. For details, see our Cookie Policy. You can manage your preferences in the banner shown on your first visit.

8. International Transfer

Some of our technology providers may process data on servers located outside Brazil. In such cases, we ensure that the transfer takes place with appropriate safeguards, including specific contractual data-protection clauses.

9. Data Protection Officer (DPO)

Our Data Protection Officer can be contacted by email: contato@einfachsolucoes.com.br, with the subject "LGPD - DPO".

10. Updates to this Policy

This Policy may be updated periodically. The current version will always be available on this page, with the date of the last update shown at the top.

In case of relevant changes, we will notify data subjects by email or by a notice on the site.

11. Contact

For questions, requests or the exercise of rights related to this Policy:

• Email: contato@einfachsolucoes.com.br
• Phone: +55 (11) 5668-8866
• Address: Av. Inácio Cunha Leme, 37, Sala 04, São Paulo - SP, CEP 04784-145